1. Up-To-Date Social Sites
Make sure the information on your website and social media platforms (Facebook, LinkedIn, Twitter, Instagram, and Pinterest) are up-to-date, accurate and attractive. Make sure your logo and background image are sharp, professional, and consistent across all platforms.
2. Make Quality Posts Every Day
Post at least once per day on each platform. Hire someone to do it for you, if you can’t manage it yourself. This will help build followers; the most common way to lose them is through a lack of regular content. Furthermore, your posts should be interesting and valuable to your customers. Posting a sale special will get you only 10% of the views that something informative or humorous would. Customers will keep coming back if there is something there for them.
3. Follow Your Competition
This works best on Twitter and Instagram. Not only should you follow their accounts, but you should also follow their followers – as many of them will follow you back!
4. Always Answer Your Customers
Only a few hours should lapse before every customer is responded to – without exception. If the discussion needs to be private, post something like “Private Message Sent” or “Call/email me at…” All complaints should be addressed, and a “thank you” sent for every compliment. Interacting with customers on social media, deepens your relationship with them and they never forget you. Many customers will re-post and tell others – so make sure your conversations end well – all comments, both good and bad, last forever on the Internet.
5. Show Your Face on Facebook
Make comments on your company’s Facebook page through your personal account. Customers love to see a top executive give some inside ball. It attracts them to you and your company and demonstrates a level of authentic leadership.
6. Don’t Forget LinkedIn
Connect with your customers on LinkedIn. This personal connection makes the customers feel that you care about them, and they are more than just revenue to you.
7. Email Weekly
Email is still the most effective method of reaching customers. Collect email addresses from every customer who contacts your company and email them creative and informative content. Emails should be less than 25% sales related, or folks will unsubscribe. You want customers to look forward to seeing your content.
Please share your best tips in the comment section below!
Make sure the information on your website and social media platforms (Facebook, LinkedIn, Twitter, Instagram, and Pinterest) are up-to-date, accurate and attractive. Make sure your logo and background image are sharp, professional, and consistent across all platforms.
2. Make Quality Posts Every Day
Post at least once per day on each platform. Hire someone to do it for you, if you can’t manage it yourself. This will help build followers; the most common way to lose them is through a lack of regular content. Furthermore, your posts should be interesting and valuable to your customers. Posting a sale special will get you only 10% of the views that something informative or humorous would. Customers will keep coming back if there is something there for them.
3. Follow Your Competition
This works best on Twitter and Instagram. Not only should you follow their accounts, but you should also follow their followers – as many of them will follow you back!
4. Always Answer Your Customers
Only a few hours should lapse before every customer is responded to – without exception. If the discussion needs to be private, post something like “Private Message Sent” or “Call/email me at…” All complaints should be addressed, and a “thank you” sent for every compliment. Interacting with customers on social media, deepens your relationship with them and they never forget you. Many customers will re-post and tell others – so make sure your conversations end well – all comments, both good and bad, last forever on the Internet.
5. Show Your Face on Facebook
Make comments on your company’s Facebook page through your personal account. Customers love to see a top executive give some inside ball. It attracts them to you and your company and demonstrates a level of authentic leadership.
6. Don’t Forget LinkedIn
Connect with your customers on LinkedIn. This personal connection makes the customers feel that you care about them, and they are more than just revenue to you.
7. Email Weekly
Email is still the most effective method of reaching customers. Collect email addresses from every customer who contacts your company and email them creative and informative content. Emails should be less than 25% sales related, or folks will unsubscribe. You want customers to look forward to seeing your content.
Please share your best tips in the comment section below!